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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Yadira Echeverria

Yadira Echeverria

August 31, 2025

5  out of  5
rating by Yadira Echeverria
"Elizabeth has always been very helpful and consistently answers any questions or concerns I have."
We responded:
"Yadira, thanks a bunch for your kind words! Elizabeth loves helping out and it’s great to hear she’s been there for you whenever you had questions or concerns. We’re lucky to have her on our team, and we’re even luckier to have amazing clients like you. If you ever need anything, just give us a shout — we’re always here to help! - Team SQ :) "
Profile photo of Jake - O - Matic

Jake - O - Matic

August 30, 2025

5  out of  5
rating by Jake - O - Matic
"Smooth transition to a new state and new State Farm office."
Profile photo of Glenn Williamson

Glenn Williamson

August 23, 2025

5  out of  5
rating by Glenn Williamson
"My parents is who started this tradition, and we all LOVE Shirley. She also has a wonderful staff. I haven’t been able to save any money by checking with other insurance companies. Shirley, herself, talked me into a more sensible, and alternative solution. I have laughed, may have even cried a little , and she always listens or will call me back. I can’t see my family (and friends I can change) ever doing business with anyone but Shirley, or MY account rep, Sarah!!! Best of luck while you’re shopping for insurance. Do yourself a favor, and try em out. You won’t be let down!!!"
We responded:
"Glenn, thank you so much for your kind words! It truly means the world to me and my team to hear how much you and your family appreciate what we do. We always strive to listen carefully, offer the best solutions, and be there whenever you need us—whether it’s a laugh, a little support, or just a quick call back. Knowing that we’ve made a difference for you is the greatest reward. We’re honored to be part of your insurance journey. Please don’t hesitate to reach out anytime—we’re always here for you! Thanks again for trusting us and for spreading the word. -SQ <3 "
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Tabitha Gillham

August 21, 2025

5  out of  5
rating by Tabitha Gillham
"Very polite and easy to work with! I was able to change my policy in a matter of minutes."
We responded:
"Tabitha, thank you so much for your wonderful feedback! We're thrilled to hear that you found the process smooth and that you were able to update your policy quickly. Our team strives to make everything as easy and convenient as possible for our customers, and it’s great to know we hit the mark with you. Please don’t hesitate to reach out if you need any further assistance or have any questions in the future—we’re always here to help! - Team SQ :) "
Profile photo of Jordan Hayes

Jordan Hayes

August 11, 2025

5  out of  5
rating by Jordan Hayes
"I have been with State Farm for 3 years now. They are amazing. Always helpful and friendly. Last 2 interactions were with Chris and he is SUPER friendly and very knowledgeable. Had an accident and they were amazing through the whole process. Absolutely love this team. Will be a long term customer for sure."
We responded:
"Jordan, thank you for your thoughtful and encouraging feedback. We are proud to have earned your trust over the past three years and are delighted that Chris and our team have been able to provide not only expert guidance but also genuine care and support, especially during challenging moments like your recent accident. We’re honored to have earned your trust and look forward to continuing to provide the exceptional service you deserve for many years to come! Don't hesitate to reach out if you need anything! - Team SQ :)"
Profile photo of Keith Wollersheim

Keith Wollersheim

August 8, 2025

5  out of  5
rating by Keith Wollersheim
"Awesome! Shirley is very knowledgeable and professional. She did a great job of revising all my policies to fit my needs."
We responded:
"Keith, thank you so much for your wonderful feedback! Shirley takes great care to listen, understand your unique needs, and then meticulously revise each policy to ensure it fits you perfectly. It’s incredibly rewarding for us to know that her dedication made the process seamless and tailored just for you. We’re committed to providing personalized service every step of the way, and your satisfaction motivates us to keep delivering our very best! If you need anything else, please let us know! - Team SQ :) "
Profile photo of Amanda Johnsey

Amanda Johnsey

August 7, 2025

5  out of  5
rating by Amanda Johnsey
"100 percent outstanding! I've had Mrs.Donna for 10 years now and not a single problem. Always helpful and trustworthy!"
We responded:
"Amanda, Thank you for your kind words! Donna is a true gem in our office, and we are lucky to have her! Building long- lasting relationships is one of our top priorities. We will be sure to pass along your appreciation to Donna. Thank you again for your continued trust and support — we look forward to serving you for many more years to come! - Team SQ :) "
Profile photo of Bjt

Bjt

August 5, 2025

1  out of  5
rating by Bjt
"My family has had state farm insurance for many years and one thing I can tell you from experience with this particular office is that if you are involved in an auto accident whether it be your fault or the other drivers fault dealing with Shirley Quattlebum to get your car or truck repaired is a nightmare she acts as if the money is coming from her checkbook and makes a bad situation worse! This has been my experience and after a couple of times being treated this way i decided it was time to change insurance companies and I am very glad I did there is no way i would ever go back especially to this location."
We responded:
"We’re really sorry to hear about your experience with our office. We understand how stressful accidents can be, and the last thing we want is to make a tough situation harder. We take all concerns seriously and would appreciate the opportunity to learn more about your experience so we can address any issues and improve our service. Please feel free to contact my office directly at 256-255-1515 so we can assist you personally. - SQ "
Profile photo of Paul Billings

Paul Billings

July 29, 2025

5  out of  5
rating by Paul Billings
"Excellent customer service!!!"
We responded:
"Paul, Thank you very much for your wonderful feedback! We are delighted to hear that you had an excellent experience with our office. We strive to provide every customer with attentive, friendly, and efficient support, and it's incredibly rewarding to know that our efforts made a positive impact on your experience. If you ever have any questions or need assistance, please don't hesitate to get in touch. We truly appreciate your support and look forward to serving you again in the future! - Team SQ :) "
Profile photo of Ronnie Bright

Ronnie Bright

July 23, 2025

5  out of  5
rating by Ronnie Bright
"great service to help me with my insurance needs always will be a customer at state farm"
We responded:
"Ronnie, thank you so much for your heartfelt feedback! We’re honored to be your trusted partner for all your insurance needs. Providing great service and support is our top priority, and it means a lot to us that you choose to continue being a State Farm customer. We look forward to assisting you for many years ahead and like a Good Neighbor, we will always be here for you! :) - Team SQ "
Profile photo of Ronald Ferguson

Ronald Ferguson

July 23, 2025

5  out of  5
rating by Ronald Ferguson
"Great customer service!!"
We responded:
"Ronald, we appreciate your thoughtful feedback! It’s great to know our customer service met your expectations. Thank you for choosing us, and please don’t hesitate to reach out if you need anything else. - SQ :)"
Profile photo of Lois Glinski

Lois Glinski

July 7, 2025

5  out of  5
rating by Lois Glinski
"Everyone we spoke to was very helpful including the tow truck operator. They came quickly and were very courteous"
We responded:
"Lois, thank you so much for your positive feedback! We're delighted to hear that everyone you interacted with, especially the tow truck operator, was helpful, quick to respond, and courteous. Providing excellent service is our top priority, and your kind words motivate us to continue delivering the best experience possible. If you need any further assistance, please don’t hesitate to reach out! - Team SQ :) "
Profile photo of James Jordan

James Jordan

July 2, 2025

5  out of  5
rating by James Jordan
"Helpful person with good communication"
We responded:
"James, thank you for the kind words! We love helping our customers and making sure we have clear communication. Your feedback motivates us to keep striving for excellence and to continue building genuine connections with everyone we serve. Don't hesitate to reach out if you need anything. Thanks! -Team SQ :) "
Profile photo of Tim Gourley

Tim Gourley

July 2, 2025

5  out of  5
rating by Tim Gourley
"Was heading home from Dentist appointment had some teeth pulled, and I must’ve ran over something and blew out my right front tire. I use the State Farm app for road service and everything came together and they were there in 15 minutes to change my tire. Everything worked wonderfully"
We responded:
"Tim, we're delighted to hear that our road service was able to assist you promptly after your dentist appointment. It can be stressful to deal with unexpected situations like a flat tire, especially right after a procedure! Our team stives to provide quick and efficient service, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out! - Team SQ :) "
Profile photo of Jonathan Flores

Jonathan Flores

July 1, 2025

5  out of  5
rating by Jonathan Flores
"Great service!"
We responded:
"Jonathan, thank you very much for your wonderful feedback! We’re thrilled to hear that you received great service from our team. Providing excellent customer service is our top priority, and it’s rewarding to know that our efforts made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions in the future, please don’t hesitate to reach out. - Team SQ :) "
Profile photo of Mari Lu

Mari Lu

July 1, 2025

5  out of  5
rating by Mari Lu
"Recomiendo esta oficina"
We responded:
"¡Mari Lu, muchas gracias por tomarte el tiempo para recomendarnos! Nos llena de satisfacción saber que tu experiencia en nuestra oficina fue tan positiva. Nuestro equipo se esfuerza día a día para ofrecer un servicio atento, eficiente y de calidad, y saber que lo estamos logrando nos motiva muchísimo. Si en algún momento necesitas ayuda o tienes alguna consulta, no dudes en contactarnos. - Team SQ :) "
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A

July 1, 2025

5  out of  5
rating by A
"Las chicas son muy amables. Responden todas tus preguntas con mucha paciencia y profesionalismo. ¡Excelente atención!"
We responded:
"¡Hola, gracias por compartir tu experiencia! Nos encanta saber que las chicas del equipo fueron amables y te atendieron con paciencia y profesionalismo. Para nosotros es muy importante que te sientas bien acompañado en todo momento. Valoramos mucho tu reconocimiento y seguiremos trabajando para ofrecerte siempre un servicio excelente. No dudes en contactarnos si tiene alguna duda. - Team SQ :) "
Profile photo of Rene Gonzalez

Rene Gonzalez

June 30, 2025

5  out of  5
rating by Rene Gonzalez
"Muy amables y muy buen servicio"
We responded:
"¡Rene, muchas gracias por tus palabras tan amables! Nos llena de alegría saber que nuestro servicio cumplió con tus expectativas y que te sentiste bien atendido. Para nosotros es muy importante ofrecer un trato cercano y profesional, y comentarios como el tuyo nos motivan a seguir mejorando cada día. Siempre estaremos aquí para ayudarte en lo que necesites, así que no dudes en contactarnos cuando lo requieras. - Team SQ :) "
Profile photo of VERONICO GONZALEZ

VERONICO GONZALEZ

June 30, 2025

5  out of  5
rating by VERONICO GONZALEZ
"Muy buen servisio iamavilida"
We responded:
"Veronico, muchas gracias por tus amables palabras! Nos llena de alegría saber que tu experiencia con nuestro servicio fue tan positiva. En nuestro equipo, nos esforzamos cada día para brindar la mejor atención posible y comentarios como el tuyo son un gran incentivo para seguir mejorando. Si en algún momento necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. - Team SQ :) "
Profile photo of Megan Jetton

Megan Jetton

June 27, 2025

5  out of  5
rating by Megan Jetton
"5 stars for Katie in the office! Very appreciative of her!"
We responded:
"Megan, we appreciate your kind words! Katie is truly a valued member, and it means a lot to hear how much you appreciate your help. She always goes above and beyond to make sure everyone feels welcomed and supported. Please don't hesitate to reach out if you need anything- we're here to help! - Team SQ :) "
Profile photo of Brianna Sears

Brianna Sears

June 18, 2025

5  out of  5
rating by Brianna Sears
"Great service!"
We responded:
"Thank you, Brianna ❤️❤️"
Profile photo of Matt Tabarrok

Matt Tabarrok

June 17, 2025

5  out of  5
rating by Matt Tabarrok
"If you need home and auto, or any insurance really, you have got to call and ask for Sarah. She is super easy to work with and is eager to help. Sarah is awesome!"
We responded:
"Matt, thank you so much for taking the time to share your experience with Sarah! Finding the right home and auto insurance can be overwhelming, but having someone like Sarah to guide you makes all the difference. If you ever have more questions or need assistance in the future, please feel free to reach out. We're here for you, and we’re blessed to have Sarah on our team! She is awesome, isn't she?! - Team SQ :) "
Profile photo of Eli Johnson

Eli Johnson

May 31, 2025

5  out of  5
rating by Eli Johnson
"State Farm Shirley Quattlebaum branch is amazing, ask for Elizabeth Echeverria or Katie McDonald, they are amazing and will always find a way to give you the best price and best coverage, they are both so nice and patient and don’t mind if you ask them a million questions. Anytime I call one of them I always feel content/satisfied and knowing they did a great job when I hang up, they treat you so great. If you’re looking for a better price on insurance or a better plan give them a, you won’t be disappointed."
We responded:
"Eli, we’re overjoyed to hear about your experiences with Elizabeth and Katie—they truly embody the values we strive for in our office. It’s heartening to know that they take the time to answer all your questions and ensure you feel confident and satisfied with your insurance choices. We believe that building strong relationships with our good neighbors is key, and it sounds like they’ve done just that with you. Your trust in us means the world, and we’re so grateful for your recommendation. If you ever need anything or have more questions, please know that we’re just a call away. We appreciate you!! <3 -Team SQ "
Profile photo of Katie Ford

Katie Ford

May 29, 2025

5  out of  5
rating by Katie Ford
"Great experience with this office. I have had them for 15+ years and they have always been very attentive and helpful. Would highly recommend Shirley and her staff!"
We responded:
"Katie! Thank you so much for your kind words! It truly warms my heart to know you've been with us for over 15 years. Wow! It’s wonderful to hear that my team and I have consistently provided you with attentive and helpful service. Your recommendation and your loyalty mean everything to us, and we’re here for you anytime you need assistance. We appreciate you! - SQ <3 "
Profile photo of Leslie Blaylock

Leslie Blaylock

May 29, 2025

5  out of  5
rating by Leslie Blaylock
"Great experience with road side assistance yesterday! State Farm even called to make sure everything went smoothly. Love dealing with the people in this office."
We responded:
"Leslie, thank you for sharing your positive experience with our emergency roadside service! We're thrilled to hear that our roadside assistance team provided you with excellent service and that you felt supported throughout the process. Our goal is to ensure our good neighbors have peace of mind, and it’s wonderful to know we achieved that for you. If you ever need anything else, don’t hesitate to reach out! - Team SQ :) "