
State Farm® Insurance Agent Shirley Quattlebaum
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patty Allen
October 9, 2025
"They are not just an insurance company and agents. They truly care about their customers and they have always called to check in when something has happened. You are not just an another number to them. They make you feel as if you are a part of an extended family. There are not too many companies today that still treat their customers in this way. They are to be highly regarded for their commitment to the care and needs of their clients."
"Patty, thank you so much for your heartfelt review! We truly appreciate your kind words and are honored to be considered a part of your extended family. We will surely pass along this message to the team. Providing personalized care and genuine support to our good neighbors is at the core of everything we do. Your recognition means the world to us and motivates our entire team to continue going above and beyond. We're grateful to have you with us and look forward to serving you for many years to come! - SQ <3 "
Teresa Graham
September 30, 2025
"We went into the office to add insurance on a car. Donna, as always, was very friendly and helpful. She took the time to explain the whole process of adding the car to our existing policy. As well as answered questions about insuring a new structure."
"Thank you so much for your wonderful words! We're so happy to hear that Donna was able to make the process smooth and clear for you, and that she took the time to answer all your questions. We truly appreciate your continued trust and support. If you ever need anything else, please don’t hesitate to reach out — we’re always here to help! Best - SQ "
Tim Kyte
September 29, 2025
"Sarah was helpful and professional."
"Hi Tim, thank you for your positive feedback! I'm glad to hear that Sarah was helpful and professional in assisting you with your vehicle insurance. If you need any support or additional information, please feel free to reach out. We appreciate your choosing us. Best - SQ "
Aydin Mcanally
September 29, 2025
"Sarah Walsh She was extremely nice the nicest I’d say I called I don’t call often but I did and she was great the greatest"
"Thank you for your thoughtful review! We're pleased to hear that Sarah provided you with excellent service and made your experience a positive one. We’ll be sure to pass along your compliments to her. If you need any further assistance with your vehicle insurance, please don’t hesitate to contact me. Best - SQ "
Taylor Griffith
September 19, 2025
"Staff were busy when I walked in but they acknowledged me quickly. They asked what I needed and got me with someone promptly to escort me to Elizabeth. She was extremely nice and professional. She took care of me quickly and I was in and out literally within just a few minutes!"
"Hey Taylor, thanks so much for sharing your experience with me! I’m really happy to hear that even though things were busy, you were acknowledged right away and that Elizabeth took such great care of you with vehicle insurance. We're lucky to have her with us!! I truly appreciate your feedback and can’t wait to help you again whenever you need us! Best - SQ "
Chris Lee
September 10, 2025
"They are great and and helpful and nice and help with everything I need"
"Chris, Thank you very much for your kind words. We are grateful to hear that you find our team helpful and courteous. It is our pleasure to assist you with all your needs, and we remain committed to providing you with excellent service in the future. Best - SQ "
Yadira Echeverria
August 31, 2025
"Elizabeth has always been very helpful and consistently answers any questions or concerns I have."
"Yadira, thanks a bunch for your kind words! Elizabeth loves helping out and it’s great to hear she’s been there for you whenever you had questions or concerns. We’re lucky to have her on our team, and we’re even luckier to have amazing clients like you. If you ever need anything, just give us a shout — we’re always here to help! - Team SQ :) "
Jake - O - Matic
August 30, 2025
"Smooth transition to a new state and new State Farm office."
"Jake, thank you for your kind words! We understand that moving to a new location can sometimes be challenging, so we’re thrilled to hear that the process has been smooth and seamless for you. We’re excited to assist you with anything you may need for your insurance needs. Please do not hesitate to reach out to our office. Thanks for being a valued member of our State Farm family. - Team SQ :) "
Glenn Williamson
August 23, 2025
"My parents is who started this tradition, and we all LOVE Shirley. She also has a wonderful staff. I haven’t been able to save any money by checking with other insurance companies. Shirley, herself, talked me into a more sensible, and alternative solution. I have laughed, may have even cried a little , and she always listens or will call me back. I can’t see my family (and friends I can change) ever doing business with anyone but Shirley, or MY account rep, Sarah!!! Best of luck while you’re shopping for insurance. Do yourself a favor, and try em out. You won’t be let down!!!"
"Glenn, thank you so much for your kind words! It truly means the world to me and my team to hear how much you and your family appreciate what we do. We always strive to listen carefully, offer the best solutions, and be there whenever you need us—whether it’s a laugh, a little support, or just a quick call back. Knowing that we’ve made a difference for you is the greatest reward. We’re honored to be part of your insurance journey. Please don’t hesitate to reach out anytime—we’re always here for you! Thanks again for trusting us and for spreading the word. -SQ <3 "
Tabitha Gillham
August 21, 2025
"Very polite and easy to work with! I was able to change my policy in a matter of minutes."
"Tabitha, thank you so much for your wonderful feedback! We're thrilled to hear that you found the process smooth and that you were able to update your policy quickly. Our team strives to make everything as easy and convenient as possible for our customers, and it’s great to know we hit the mark with you. Please don’t hesitate to reach out if you need any further assistance or have any questions in the future—we’re always here to help! - Team SQ :) "
Jordan Hayes
August 11, 2025
"I have been with State Farm for 3 years now. They are amazing. Always helpful and friendly. Last 2 interactions were with Chris and he is SUPER friendly and very knowledgeable. Had an accident and they were amazing through the whole process. Absolutely love this team. Will be a long term customer for sure."
"Jordan, thank you for your thoughtful and encouraging feedback. We are proud to have earned your trust over the past three years and are delighted that Chris and our team have been able to provide not only expert guidance but also genuine care and support, especially during challenging moments like your recent accident. We’re honored to have earned your trust and look forward to continuing to provide the exceptional service you deserve for many years to come! Don't hesitate to reach out if you need anything! - Team SQ :)"
Keith Wollersheim
August 8, 2025
"Awesome! Shirley is very knowledgeable and professional. She did a great job of revising all my policies to fit my needs."
"Keith, thank you so much for your wonderful feedback! Shirley takes great care to listen, understand your unique needs, and then meticulously revise each policy to ensure it fits you perfectly. It’s incredibly rewarding for us to know that her dedication made the process seamless and tailored just for you. We’re committed to providing personalized service every step of the way, and your satisfaction motivates us to keep delivering our very best! If you need anything else, please let us know! - Team SQ :) "
Amanda Johnsey
August 7, 2025
"100 percent outstanding! I've had Mrs.Donna for 10 years now and not a single problem. Always helpful and trustworthy!"
"Amanda, Thank you for your kind words! Donna is a true gem in our office, and we are lucky to have her! Building long- lasting relationships is one of our top priorities. We will be sure to pass along your appreciation to Donna. Thank you again for your continued trust and support — we look forward to serving you for many more years to come! - Team SQ :) "
Bjt
August 5, 2025
"My family has had state farm insurance for many years and one thing I can tell you from experience with this particular office is that if you are involved in an auto accident whether it be your fault or the other drivers fault dealing with Shirley Quattlebum to get your car or truck repaired is a nightmare she acts as if the money is coming from her checkbook and makes a bad situation worse! This has been my experience and after a couple of times being treated this way i decided it was time to change insurance companies and I am very glad I did there is no way i would ever go back especially to this location."
"We’re really sorry to hear about your experience with our office. We understand how stressful accidents can be, and the last thing we want is to make a tough situation harder. We take all concerns seriously and would appreciate the opportunity to learn more about your experience so we can address any issues and improve our service. Please feel free to contact my office directly at 256-255-1515 so we can assist you personally. - SQ "
Paul Billings
July 29, 2025
"Excellent customer service!!!"
"Paul, Thank you very much for your wonderful feedback! We are delighted to hear that you had an excellent experience with our office. We strive to provide every customer with attentive, friendly, and efficient support, and it's incredibly rewarding to know that our efforts made a positive impact on your experience. If you ever have any questions or need assistance, please don't hesitate to get in touch. We truly appreciate your support and look forward to serving you again in the future! - Team SQ :) "
Ronnie Bright
July 23, 2025
"great service to help me with my insurance needs always will be a customer at state farm"
"Ronnie, thank you so much for your heartfelt feedback! We’re honored to be your trusted partner for all your insurance needs. Providing great service and support is our top priority, and it means a lot to us that you choose to continue being a State Farm customer. We look forward to assisting you for many years ahead and like a Good Neighbor, we will always be here for you! :) - Team SQ "
Ronald Ferguson
July 23, 2025
"Great customer service!!"
"Ronald, we appreciate your thoughtful feedback! It’s great to know our customer service met your expectations. Thank you for choosing us, and please don’t hesitate to reach out if you need anything else. - SQ :)"
Lois Glinski
July 7, 2025
"Everyone we spoke to was very helpful including the tow truck operator. They came quickly and were very courteous"
"Lois, thank you so much for your positive feedback! We're delighted to hear that everyone you interacted with, especially the tow truck operator, was helpful, quick to respond, and courteous. Providing excellent service is our top priority, and your kind words motivate us to continue delivering the best experience possible. If you need any further assistance, please don’t hesitate to reach out! - Team SQ :) "
James Jordan
July 2, 2025
"Helpful person with good communication"
"James, thank you for the kind words! We love helping our customers and making sure we have clear communication. Your feedback motivates us to keep striving for excellence and to continue building genuine connections with everyone we serve. Don't hesitate to reach out if you need anything. Thanks! -Team SQ :) "
Tim Gourley
July 2, 2025
"Was heading home from Dentist appointment had some teeth pulled, and I must’ve ran over something and blew out my right front tire. I use the State Farm app for road service and everything came together and they were there in 15 minutes to change my tire. Everything worked wonderfully"
"Tim, we're delighted to hear that our road service was able to assist you promptly after your dentist appointment. It can be stressful to deal with unexpected situations like a flat tire, especially right after a procedure! Our team stives to provide quick and efficient service, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out! - Team SQ :) "
Jonathan Flores
July 1, 2025
"Great service!"
"Jonathan, thank you very much for your wonderful feedback! We’re thrilled to hear that you received great service from our team. Providing excellent customer service is our top priority, and it’s rewarding to know that our efforts made a positive impact on your experience. If there’s anything more, we can do for you or if you have any questions in the future, please don’t hesitate to reach out. - Team SQ :) "
Mari Lu
July 1, 2025
"Recomiendo esta oficina"
"¡Mari Lu, muchas gracias por tomarte el tiempo para recomendarnos! Nos llena de satisfacción saber que tu experiencia en nuestra oficina fue tan positiva. Nuestro equipo se esfuerza día a día para ofrecer un servicio atento, eficiente y de calidad, y saber que lo estamos logrando nos motiva muchísimo. Si en algún momento necesitas ayuda o tienes alguna consulta, no dudes en contactarnos. - Team SQ :) "
A
July 1, 2025
"Las chicas son muy amables. Responden todas tus preguntas con mucha paciencia y profesionalismo. ¡Excelente atención!"
"¡Hola, gracias por compartir tu experiencia! Nos encanta saber que las chicas del equipo fueron amables y te atendieron con paciencia y profesionalismo. Para nosotros es muy importante que te sientas bien acompañado en todo momento. Valoramos mucho tu reconocimiento y seguiremos trabajando para ofrecerte siempre un servicio excelente. No dudes en contactarnos si tiene alguna duda. - Team SQ :) "
Rene Gonzalez
June 30, 2025
"Muy amables y muy buen servicio"
"¡Rene, muchas gracias por tus palabras tan amables! Nos llena de alegría saber que nuestro servicio cumplió con tus expectativas y que te sentiste bien atendido. Para nosotros es muy importante ofrecer un trato cercano y profesional, y comentarios como el tuyo nos motivan a seguir mejorando cada día. Siempre estaremos aquí para ayudarte en lo que necesites, así que no dudes en contactarnos cuando lo requieras. - Team SQ :) "
VERONICO GONZALEZ
June 30, 2025
"Muy buen servisio iamavilida"
"Veronico, muchas gracias por tus amables palabras! Nos llena de alegría saber que tu experiencia con nuestro servicio fue tan positiva. En nuestro equipo, nos esforzamos cada día para brindar la mejor atención posible y comentarios como el tuyo son un gran incentivo para seguir mejorando. Si en algún momento necesitas ayuda adicional o tienes alguna pregunta, no dudes en contactarnos. - Team SQ :) "