Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tim Haller

Tim Haller

April 5, 2026

5  out of  5
rating by Tim Haller
"Great friendly staff that care for people and very knowledgeable. Southern hospitality at it's finest."
Profile photo of Jeff Bailey

Jeff Bailey

April 4, 2026

5  out of  5
rating by Jeff Bailey
"Donna has always been great with us. We went to go over all of our policies and make sure that we have enough coverage. She treats me like an old friend each time I see her."
Profile photo of K C

K C

April 3, 2026

5  out of  5
rating by K C
"We have been with them for 20 years, and they never disappoint. Our kids are grown now and use them. We have been through a tornado and they came through. They are always there to answer every question and do not hide anything from you. Honesty from the get go on what they can do to help or benefit you. I usually talk to Shirley and Donna because they have been there through our 20 years. They are great women who will help as much as they can and tell you all of your options. They literally work for you."
Profile photo of Barry Rickard

Barry Rickard

April 1, 2026

5  out of  5
rating by Barry Rickard
"Great agent. Customer service is excellent!"
We responded:
"Barry, thank you so much for your kind words! We are truly grateful to hear that you had a positive experience with our customer service. Providing excellent support and making sure every customer feels valued is something we are very passionate about. If there’s ever anything more, we can do to assist you or if you have any questions down the road, please don’t hesitate to reach out. Thanks again for taking the time to share your feedback! - SQ :) "
Profile photo of Jessica Walker

Jessica Walker

March 31, 2026

5  out of  5
rating by Jessica Walker
"Sarah was so helpful, and quick! 100% recommend!"
We responded:
"Jessica, Thank you so much for your wonderful feedback! We are so glad Sarah could assist you quickly and effectively. It’s always our goal to make the process as smooth and stress-free as possible. Your 100% recommendation truly brightens our day and motivates us to keep doing our best. If you ever need anything else or have any questions in the future, please don’t hesitate to reach out! - Team SQ :) "
Profile photo of Alan Dunkling

Alan Dunkling

March 26, 2026

5  out of  5
rating by Alan Dunkling
"We had a fire that destroyed our workshop/shed and part of our home. The folks at State Farm were great through the whole process. They even have construction and restoration companies that they recommend to help with the recovery process. We are very pleased with how we’re were treated through the entire process and we are extremely pleased with the results on restoring our house, recovering items lost in the fire, and the replacement of our shed. I highly recommend State Farm and Shirley Quattlebaum."
We responded:
"Alan, we’re so grateful you took the time to share your experience. Going through a fire is incredibly challenging, and we’re honored to have been part of the journey. It’s wonderful to hear that we could provide the support and guidance you needed during such a tough time. Your satisfaction with the restoration and replacement means the world to us. Thank you for trusting us and for your kind recommendation—we’re always here to help whenever you need us! - SQ :) "
Profile photo of Tiffany Fowler

Tiffany Fowler

March 19, 2026

5  out of  5
rating by Tiffany Fowler
"Donna was very informative and helpful."
We responded:
"Tiffany, I really appreciate you taking the time to leave such a thoughtful review! It’s wonderful to hear that Donna was able to provide you with the information and support you needed. She always strives to go above and beyond to make sure every person feels valued and well-informed, and your kind words are a great encouragement to her and the whole team. If there’s ever anything else we can assist you with or if you have any questions down the road, please don’t hesitate to get in touch. We’re here to help! - SQ :)"
Profile photo of Kathy Moore

Kathy Moore

March 16, 2026

5  out of  5
rating by Kathy Moore
"Very friendly the one I spoke with was very clear on my coverage to the point didn't have to guess about my coverage thank you state farm"
We responded:
"Kathy, thank you so much for taking the time to share your experience! We’re truly happy to hear that the team member you spoke with was able to explain your coverage clearly and in a way that left no room for confusion. At State Farm, we believe that understanding your coverage is essential, and it’s wonderful to know we were able to provide that clarity for you. Your trust and satisfaction mean a great deal to us, and we’re always here to support you whenever you have questions or need assistance. Thanks again for choosing State Farm—we look forward to continuing to serve you in the future! - Team SQ :) "
Profile photo of Will Drake

Will Drake

March 9, 2026

4  out of  5
rating by Will Drake
"Excellent team. They take the time to explain the policy and answer questions."
We responded:
"Will, thank you so much for your thoughtful feedback! We understand that insurance can sometimes feel overwhelming, so we always strive to make things as clear and straightforward as possible. Knowing that we were able to help you feel informed truly makes our day. Please remember, we’re here for you anytime you need support or have more questions—don’t hesitate to reach out! - Team SQ :) "
Profile photo of Edith Baker

Edith Baker

March 2, 2026

5  out of  5
rating by Edith Baker
"Great place and great people that works there"
We responded:
"Edith, We’re so grateful for your kind words! It’s wonderful to know that our team made such a positive impact and that you felt comfortable with us. Building relationships and creating a welcoming environment is really important to us, and your feedback brightens our day. Thanks again for sharing your experience—If you need anything, don't hesitate to reach out! - Team SQ :) "
Profile photo of Brian Crow

Brian Crow

February 26, 2026

5  out of  5
rating by Brian Crow
"Everyone there was nice and pleasant."
We responded:
"Brian, thank you so much for your kind words! We’re absolutely delighted to hear that everyone you encountered was nice and pleasant. Our team works hard every day to ensure that every interaction is positive and that everyone feels valued and comfortable. We look forward to welcoming you back soon and hope your next visit is just as enjoyable! Please don’t hesitate to reach out, if you need anything. - Team SQ :)"
Profile photo of Chelsea Rice

Chelsea Rice

February 25, 2026

5  out of  5
rating by Chelsea Rice
"Sarah went above and beyond and took care of everything and answered all my questions. I received a great price for my multiple policies. She walked me through the process and the steps to take to finish up the policy. Love doing business with a local insurance company, like State Farm with Sarah. Thanks again Sarah for helping me get my homeowners insurance swapped over and for adding a new policy as well."
We responded:
"Chelsea, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Shirley Quattlebaum’s Team is just a call or email away!"
Profile photo of Chad Crutchfield

Chad Crutchfield

February 23, 2026

5  out of  5
rating by Chad Crutchfield
"I locked my keys in my truck at work on lunch. Locksmith was there inside of 15 minutes! Amazing service and I'm a forever customer. Shout out to lucky number 13 for the GREAT service . Saved my night!"
We responded:
"Chad, thank you so much for your fantastic review! We completely understand how frustrating it can be to get locked out, especially when you’re on a tight schedule. We’re delighted to hear that you found our app easy to use for your emergency requests, and that Lucky Number 13 was able to arrive promptly and provide the efficient, friendly service you deserved. Our goal is always to turn a stressful situation into a positive experience, and it’s wonderful to know we succeeded in doing that for you. We’re truly honored to have you as a forever customer and look forward to assisting you whenever you need us in the future. Thanks again for choosing us and sharing your experience! - SQ :)"
Profile photo of Tanya Palos

Tanya Palos

February 21, 2026

5  out of  5
rating by Tanya Palos
"I called in to get a quote and Lexie helped me, she was super sweet and professional! Answered all my questions and explained everything very well!"
We responded:
"Tanya, thank you so much for taking the time to share your experience! We’re really glad Lexie could assist you and make everything clear and simple. She always strives to provide friendly, patient, and thorough support. Your kind words mean a lot to us and to Lexie. If you ever need anything else or have more questions, don’t hesitate to get in touch—we’re here to help whenever you need us! - Team SQ :) "
Profile photo of Heather Black

Heather Black

February 9, 2026

5  out of  5
rating by Heather Black
"Donna at State farm was extremely helpful and nice. Made making a claim and dealing with it easy on me and my mother. People like her is why I use State Farm"
We responded:
"Heather, thank you so much for sharing your experience! I’m really happy to hear that Donna was so helpful and kind to both you and your mother. We know how stressful claims can be, and it means a lot to us that she was able to make the process easier for you. It’s people like Donna who make State Farm feel like family, and we’re lucky to have her on our team. If you ever need anything at all, don’t hesitate to reach out—we’re always here to support you! - Team SQ :) "
Profile photo of Johnny Fortenberry

Johnny Fortenberry

February 6, 2026

5  out of  5
rating by Johnny Fortenberry
"I have been with Shirley and crew for 15 years. Donna Sears has always went above and beyond to make sure that I am taken care of. I can’t imagine getting better service anywhere else! They have never tried to push something on me that I didn’t need and are always ready to help in anyway possible! I gave 5 stars, but only because I couldn’t give 10!!! Love them and appreciate them!!!"
We responded:
"Hey Mr. Fortenberry! It makes my heart happy to read this about your experiences with us. Our entire crew strives to provide you with the best service imaginable! It's awesome to hear about it from you though. Maybe Google is listening and will advance the stars bracket :) With great appreciation, not only for your taking the time to do this but, your trust in us. Thank you! - SQ"
Profile photo of JOE VICENTE CASHABAMBA QUISIRUMBAY

JOE VICENTE CASHABAMBA QUISIRUMBAY

January 31, 2026

5  out of  5
rating by JOE VICENTE CASHABAMBA QUISIRUMBAY
"Excelente servicio en español. Super recomiendo!"
We responded:
"¡Joe, muchas gracias por tu comentario! Nos alegra mucho saber que quedaste satisfecho con nuestro servicio. ¡Estamos para ayudarte siempre que lo necesites! - Team SQ :)"
Profile photo of Vicky Williams

Vicky Williams

January 23, 2026

5  out of  5
rating by Vicky Williams
"Tania Martinez is always amazing to work with. She is very quick to respond and very helpful."
We responded:
"Vicky, thank you for your wonderful review! We are so happy to hear that you’ve had a positive experience working with Tania. It’s always our goal to provide prompt and effective assistance, and your feedback truly means a lot. We appreciate you and look forward to assisting you again in the future! - Team SQ :) "
Profile photo of Glenn Boatright

Glenn Boatright

January 22, 2026

5  out of  5
rating by Glenn Boatright
"THIS OFFICE WENT HELPED ME GET MY CLAIM PROCESSED WHEN MY TRUCK WAS A TOTAL LOSS. SHIRLEY WORKED EVEN WHEN SHE WS OUT OF TOWN TO GET THIS RESLOVED FOR ME.SO GREATFUL FOR THEM!!"
We responded:
"Glenn, thank you so much for taking the time to share your positive experience with our office. It was very important to me to ensure your claim was processed smoothly, because I understand how stressful these situations can be. Your appreciation means a great deal, and it’s rewarding to know that my efforts made a difference. Please know that I’m always here to support you if you need anything further in the future. Thank you again for your trust and kind feedback! - SQ :) "
Profile photo of Melissa Arnold

Melissa Arnold

January 19, 2026

5  out of  5
rating by Melissa Arnold
"I had a question about my policy. Tania was great in answering all my questions and making sure the policy was as it should be."
We responded:
"Melissa, thank you so much for taking the time to share your positive experience! We’re delighted to hear that Tania was able to answer all your questions thoroughly and ensure that your policy is exactly as it should be. Providing clear and attentive service is very important to us, and it’s wonderful to know that Tania delivered that level of care. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. - Team SQ :) "
Profile photo of Nicole Scott

Nicole Scott

January 8, 2026

5  out of  5
rating by Nicole Scott
"Sarah is fantastic. She helped me swap over my auto and homeowners polices while giving a thorough explanation of how everything would work and handled all of the paperwork. I couldn't be more pleased."
We responded:
"Nicole, Thank you so much for your review and welcome to State Farm! We appreciate your confidence in our services."
Profile photo of Jeremy White

Jeremy White

December 30, 2025

5  out of  5
rating by Jeremy White
"I have been with Mrs. Shirley for almost 20yrs. She is the best you can get. Mrs. Sara is my go to in the office. They are just great all the way around."
We responded:
"Jeremy, I truly appreciate your loyalty! Your commitment means a lot, and it’s clear that you value the personal care and attention you receive from us. I'm happy that Mrs. Sara has become someone you can rely on in the office. Having a team that you feel comfortable with makes all the difference, and we’re grateful to have you. Thank you for your continued loyalty, and please know we’re always here whenever you need us! - SQ :) "
Profile photo of James Thompson

James Thompson

December 29, 2025

5  out of  5
rating by James Thompson
"Top service! Ana did amazing helping me with getting my claim filed!"
We responded:
"James, we appreciate your kind words! We're absolutely delighted to hear that Ana provided you with such amazing support in getting your claim filed. She truly cares about making the process as smooth and stress-free as possible. If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We're always here to help! - Team SQ :) "
Profile photo of david hernandez

david hernandez

December 27, 2025

5  out of  5
rating by david hernandez
"Great place to get insurance."
We responded:
"David, thank you so much for your positive feedback! We’re delighted to hear that you view us as a trusted place for your insurance needs. Our goal is to make the insurance process as clear and convenient as possible while providing coverage that fits your unique situation. Your support motivates us to continue delivering excellent service. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out. - Team SQ :) "
Profile photo of the two parris kids

the two parris kids

December 27, 2025

5  out of  5
rating by the two parris kids
"Amazing people very nice"
We responded:
"Hi! Thank you kindly for your wonderful review! I'm so happy to hear that you found our team to be friendly and welcoming—that’s exactly the kind of experience we strive to provide. Building genuine connections and making everyone feel comfortable and valued is very important to us. Your encouraging words truly motivate us to keep delivering the best service possible. We’re grateful for your support and can’t wait to have the pleasure of serving you again in the near future! - SQ :) "